Ordering
1. The customer is not obliged to make the payment after placing an order.

2. The customer is not committed to anything and can stop paying at any time.

3. Orders will be delivered within the advertised indication on our website, unless there is not enough stock.

4. If the server turns out to be out of stock, it will be delivered within 8 days else a refund will be processed.

5. TitanShield.pro will do its utmost to ensure that there is always enough stock.

6. Pre-orders can't be refunded.

Game Server
1. If the consumer does not renew the server, TitanShield.pro is authorized to shut down the server after it has been expired.

2. If the consumer does not renew the server, TitanShield.pro is authorized to remove all data of this server, 3 days after the server is expired.

3. Support with regard to plugins/resources and code is not guaranteed.

4. TitanShield.pro is not responsible in case of data loss. The customer is responsible for making backups.

VPS
1. The customer is not allowed to host or run any websites/programs that are prohibited under law. Such as performing DDoS attacks, hosting child porn content and hosting copyrighted content.

2. The customer is not allowed to send spam from his TitanShield.pro servers.

3. TitanShield.pro is not responsible in case of data loss. The customer is responsible for making backups.

4. TitanShield.pro will not provide support for third-party apps but sometimes we can put you in the right direction.

5. TitanShield.pro is allowed to suspend the server if there is any kind of illegal activity on the server.

6. It's not allowed to mine crypto on a VPS.

7. With a virtual server you share CPU performance with other customers, therefore it's not allowed to use the CPU heavily for extended periods of time (Fair use).

8. It's not allowed to use your VPS as a proxy or tunnel traffic to a server outside our network.

Dedicated Servers
1. The customer is not allowed to host illegal programs, content or websites.

2. The customer is not allowed to send spam from his TitanShield.pro servers.

3. TitanShield.pro is not responsible in case of data loss. The customer is responsible for making backups.

4. TitanShield.pro will not provide support for third-party apps but sometimes we can put you in the right direction.

5. TitanShield.pro is allowed to suspend the server if there is any kind of illegal activity on the server.

6. It's not allowed to use your Dedicated server as a proxy or tunnel traffic to a server outside our network.

Support
1. The customer can open a ticket in our Discord server or send us an email to [email protected] if he has any questions regarding his service.

2. The official (non-SLA) response time of TitanShield.pro is 24 hours. But in practice this can of course be a lot faster.

3. TitanShield.pro only offers support on the services provided by TitanShield.pro.

4. TitanShield.pro does not provide support for third-party software.

Refunds
1. By placing an order, the customer accepts that TitanShield.pro does not accept any refund request that isn't covered by our refund policy.

2. In the event that the Client's service is interrupted due to a technical issue on TitanShield.pro side with a duration lasting up to six (6) hours, TitanShield.pro will credit the client's account the prorated charges for seven (7) days' worth of monthly fees of their affected Services. If the Service Outage occurs with a duration lasting more than six (6) hours, TitanShield.pro will credit the client's account the prorated charges for fourteen (14) days' worth of monthly fees of their affected Services. If the event of three (3) Service Outages lasting at least sixty (60) minutes occurring on any three (3) days (consecutive or not consecutive) in any sixty (60) day period, the client shall have the right for thirty (30) days, following the third (3rd) day of such a Service Outage, to terminate the applicable agreement without penalty.

3. In case of a downtime period for longer than 72 hours, the customer can request a full refund for his current billing period.

4. Downtime not caused by TitanShield.pro such as a misconfiguration made by the customer does not count.

5. The customer needs to report a technical issue to the TitanShield.pro support via the #ticket-support channel in our Discord server and give TitanShield.pro enough time to fix the issue.

6. A refund will be denied if the reason for the refund is: "I don't know how it works". The customer is responsible for installation and configuration of any programs or plugins in his server.

7. A refund will be processed within 7 business days.

8. Some countries have a legal period in which the customer can terminate their server without giving any reason. The customer then gets his money back. This is called Right of withdrawal (or herroepingsrecht). By placing an order with TitanShield.pro, you agree to waive this right.

9. The customer may not refund the payment through payment services such as PayPal by submitting a claim. They must always request a refund via the TitanShield.pro support.

10. If the customer opens a claim with PayPal or opens a dispute at the credit card provider, TitanShield.pro may immediately stop and delete the services of the customer without warning.

Other Obligations of TitanShield.pro
1. TitanShield.pro is not responsible for the content that the customer is hosting.

2. TitanShield.pro will remove illegal content or other illegal applications/scripts that are not permitted by law.

3. TitanShield.pro is not responsible for data loss in any case.

Force of the Majority
1. None of the parties is obliged to fulfill any obligation if it is prevented from doing so due to force majeure. Force majeure means in any case: war (danger), riots, strikes, fire, water damage, flooding, atmospheric conditions, prolonged power outages, adjustments or maintenance to the telecommunications network and / or electricity network of others, cable breaks, attacks on a network/server including DDoS and DoS, disruptions in the networks important for TitanShield.pro, disruptions in communicative connections including telecommunication connections or prevention or refusal/prolonged absence of compliance by suppliers on whom TitanShield.pro depends on the performance of its work.

Credits & Donations
1. TitanShield.pro provides a donation panel in which the players of your server can donate money.

2. For a 1 euro donation you will receive 110 credits (€ 1,10).

3. It's not allowed to donate credits to yourself.

4. Credits can only be used on the TitanShield.pro website to renew your server, upgrade your server or to buy a new server.

5. Credits cannot be refunded.

Changes in the Terms and Services
1. TitanShield.pro is allowed to change the terms and services at any time.

2. TitanShield.pro has to announce every change in the #announcements channel in its Discord server.